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FAQs


SIZE

HOW DO I KNOW WHAT SIZE TO ORDER?  
1 | PURCHASE A SIZING KIT 
The best way to get your sizing absolutely perfect is to order our ‘sizing kit’ that contains a full range of nail sizes based on your preferred shape. This will allow you to try each nail size on each finger so you can find your perfect fit before placing an order!

2 | NAIL SIZE GUIDE
This is a great option for those who do not wish to order a sizing kit. You may measure your own nails and find your size from our nail size guide that contains our standard sizes, XS, S, M or L.

3 | DO YOU TAKE CUSTOM MEASUREMENTS?
Definitely! Measure your nails in millimetres (mm) and add your custom measurements in the Custom Size section of the order page. Be sure to list your left and right hand nail tip size in the following order: Thumb, Index, Middle, Ring & Pinky.

 

ORDER 

DO YOU OFFER BESPOKE SETS?
Absolutely! We love to create customised designs just for you! Select "Custom Orders" from our website and be sure not to cart out. 

Do contact us via WhatsApp at +65 9776 9946 or DM us via IG @kimayaartistry and share with us your ideas including your name, contact no., preferred shape and length, budget (if any) and your nail tip measurements. Send us inspirations and we will discuss your bespoke design. After finalising, you can then proceed to make full payment via PayNow.

WHAT IS INCLUDED WITH MY PRESS-ON NAIL PURCHASE?
Every nail set that you purchase from us comes with a mini nail file, a mini nail buffer, an orange wood stick, 2 pieces of alcohol prep pads, a liquid nail glue, 24 pieces of adhesive tabs (sufficient for 2 manicures) in various sizes and detailed instructions on how to apply/remove/reuse your press on nails.  

 

APPLICATION

​HOW LONG WILL MY PRESS-ON NAILS LAST?
For longer wear time, it is important to follow the instructions carefully and avoid long exposure to water and manual labour.

Wear time depends on several factors:

  • How well you prep your natural nails before application
  • Choice of adhesive
  • Your lifestyle

WHAT ARE THE OPTIONS AVAILABLE TO APPLY MY PRESS-ONS?
There are two options available depending on your lifestyle:

  • Adhesive tabs: Generally, can hold anywhere from 1-2 days. Great for parties, events, short meetings, for that crazy weekend or change it up to suit your outfits!
  • Liquid nail glue: Your press-ons can last for up to 2 weeks or longer! This is a better option if you prefer a more permanent or long term wear!

CAN I REUSE MY PRESS-ONS?
Yes! All our hand-crafted press-ons are reusable if they are applied/removed properly. Generally, we recommend application with adhesive tabs as the best way to reuse as it does not leave any dried residues on the underside of the press-on nails. However, if you prefer using liquid nail glue, we would suggest purchasing an inexpensive electric nail file or a ‘glue cleaning tool’ from our website to gently buff away any built-up glue on the underside of the press-on nails before reusing them.

WHAT DO I DO IF MY PRESS-ON NAILS ARE LIFTING?
Discontinue wearing press-ons nails that are lifting as it can become a source for bacteria to breed. Remove lifting nails, clean and dry both your natural nails and press-ons before reapplying. 


PAYMENT 

WHAT ARE YOUR PAYMENT OPTIONS?
We accept PayNow. 

 

DELIVERY

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Each piece of press-on nails is hand-crafted for you by Keshika, our nail artist! Our current processing time is 2-4 business days before your nails are posted. After that, postage/shipping time depends on your delivery option.

Bespoke orders may take a longer time to prepare. We will provide an estimated date for despatch with you during the design consultation process.

Please note that there can be delays due to public holidays, pandemic situations, etc.  

Kindly view our Shipping Page for information on delivery times and delivery options.

CAN I TRACK MY ORDER?
Once we have sent out your order, you will receive an email confirming your despatch with a tracking number. 

DO YOU DELIVER INTERNATIONALLY? 
No, currently we do not offer international shipping.

 

EXCHANGES & RETURNS 

CAN I EXCHANGE MY PRESS-ONS OR RETURN IT FOR REFUND?
Due to hygiene purpose, all products sold are non-exchangeable and non-refundable. Please view our Exchanges & Returns Page for more information.

CAN I CHANGE MY PRESS-ONS TO ANOTHER SIZE?
Unfortunately, we do not accept any returns. Do be sure to measure accurately or order a sizing kit to achieve the most accurate fit before placing an order. Kimaya Artistry will not be liable for wrong size nails ordered.

However, you may order replacement nail/s if there are some nails that do not fit well. Contact us directly for more information.